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Privacy Policy

Castle Automations LLC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Castle Automations LLC collects, uses, stores, and protects information when you visit our website, contact us, request information, use our services, or communicate with us.

By using our website or providing information to Castle Automations LLC, you agree to the practices described in this Privacy Policy.

1. Company Information

Castle Automations LLC provides outsourcing, remote staffing, automation support, administrative support, sales support, customer support, accounting support, and related business services.

You may contact us at:

Castle Automations LLC
Email: hello@castleautomations.com
Phone: +1 (949) 541-9711

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Company name
  • Email address
  • Phone number
  • Message details submitted through our website forms
  • Information provided during calls, emails, SMS messages, consultations, or service inquiries
  • Information needed to provide customer support or service updates

We may also collect limited technical information automatically when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of visit
  • Website usage information
  • Cookies or similar tracking technologies

3. How We Use Your Information

Castle Automations LLC may use your information for the following purposes:

  • To respond to your inquiries or requests
  • To provide information about our services
  • To schedule consultations or follow-ups
  • To provide customer support
  • To send service updates, appointment reminders, onboarding reminders, and account-related notices
  • To send occasional promotional offers, if you have opted in to receive them
  • To improve our website, services, and customer experience
  • To manage business operations, records, and communications
  • To comply with legal, regulatory, or contractual obligations
  • To prevent fraud, misuse, or unauthorized activity

4. SMS Communications and Mobile Information

Castle Automations LLC may collect your mobile phone number when you choose to provide it to us or when you opt in to receive SMS messages from us.

If you opt in to receive SMS messages, Castle Automations LLC may send you recurring SMS messages related to:

  • Customer support
  • Appointment or consultation follow-ups
  • Service updates
  • Onboarding reminders
  • Account-related notices
  • Business automation updates
  • Occasional promotional offers related to Castle Automations LLC services

Message frequency varies. Message and data rates may apply.

You may reply HELP for help at any time. You may reply STOP to cancel SMS messages at any time.

Consent to receive SMS messages is not a condition of purchase.

5. SMS Opt-In Data and Consent

Castle Automations LLC does not sell, rent, trade, or share SMS opt-in data or SMS consent information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent will not be shared, sold, rented, or transferred to any third party for marketing or promotional purposes.

Information sharing to subcontractors or service providers in support of services, such as customer service or message delivery, is permitted only as necessary to provide those services. These service providers are not permitted to use mobile information, SMS opt-in data, or SMS consent for their own marketing or promotional purposes.

All text messaging originator opt-in data and consent are excluded from third-party sharing.

6. How We Share Information

Castle Automations LLC may share limited personal information only when necessary for legitimate business purposes, including:

  • With service providers who help us operate our website, communications, scheduling, customer support, or business systems
  • With professional advisors, such as legal, accounting, or compliance providers
  • When required by law, court order, subpoena, regulation, or legal process
  • When necessary to protect our rights, safety, property, users, customers, or business operations

Castle Automations LLC does not sell personal information.

Castle Automations LLC does not share mobile information, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality, analyze website traffic, and understand how visitors use our website.

Cookies may help us:

  • Remember website preferences
  • Improve website performance
  • Analyze visitor activity
  • Maintain website security

You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

8. Data Retention

Castle Automations LLC retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain information for business records, customer support, compliance, dispute resolution, security, and legal obligations.

SMS consent records may be retained to document when and how consent was provided and to comply with messaging compliance requirements.

9. Data Security

Castle Automations LLC uses reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, use, disclosure, loss, or misuse.

However, no method of transmission over the internet, email, SMS, or electronic storage is completely secure. We cannot guarantee absolute security.

10. Your Privacy Choices

You may contact Castle Automations LLC to request access, correction, update, or deletion of your personal information, subject to applicable legal and business record requirements.

You may also opt out of certain communications.

For SMS messages, reply STOP to cancel or HELP for help.

For email communications, you may contact us at hello@castleautomations.com to request removal from non-essential communications.

11. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. Castle Automations LLC is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Children's Privacy

Castle Automations LLC does not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

13. International Users

Castle Automations LLC is based in the United States. If you access our website or provide information from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

By providing your information, you understand that your information may be transferred, stored, or processed outside your location.

14. Changes to This Privacy Policy

Castle Automations LLC may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or how Castle Automations LLC handles personal information, you may contact us at:

Castle Automations LLC
Email: hello@castleautomations.com
Phone: +1 (949) 541-9711

Last updated: June 15, 2026

Castle Automations

Castle Automations is a US-based outsourcing partner connecting businesses with top-tier remote talent, from admin assistants to accounting staff, digital marketing specialists, sales support, and accounts receivable specialists. We handle hiring, training, and quality operations so you can scale without limits.

Email us at hello@castleautomations.com or call at +1 (949) 541-9711

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